Email Triage

Service Offering

The product is open-source self-hostable. The service offering wraps it in implementation, customization, and ongoing operation.

What every engagement is designed to deliver:
60–90 minutes per day, back into your work.
Newsletter digest collapses your subscription feed. Drafted replies clear the response queue. Triage-activity digest keeps you in control. See how →

Engagement Tiers

Three ways to engage.

From low-friction pilot to full Fractional CTO retainer. Pick the tier that matches the level of involvement your organization needs.

Pilot

Solo practitioners, individual researchers
  • Deployment to a single user / single account
  • Baseline category setup matching your workflow
  • OAuth / IMAP credential configuration
  • Initial style training on your sent mail
  • 30-day check-in with tuning recommendations
  • Outcome: validate the fit before scaling
Start a Pilot

Standard

Small clinics, research labs, professional-services firms
  • Multi-user deployment
  • Custom category taxonomy co-designed with you
  • Custom integrations (Slack, ticketing systems, internal APIs)
  • HIPAA review packet preparation
  • Quarterly tuning + category review
  • Security patch + version update cadence
Plan a Standard Engagement

Embedded

Mid-size organizations adopting AI-assisted communication operations
  • Full Fractional CTO retainer
  • Ongoing operation, monthly review cadence
  • Custom feature development
  • Enterprise integrations (CRM, identity, BI)
  • Agent / automation API integration support
  • Quarterly strategic alignment with leadership
Talk About Embedded

Implementation Path

From kickoff to production in six weeks.

Standard implementations follow this arc. Pilot is compressed (single user); Embedded extends post-week-6 indefinitely.

Week 1 Discovery

Interview the team. Catalog mail volume + types. Define category taxonomy. Identify integration points (Slack, CRM, ticketing).

Week 1–2 Infrastructure

Provision the host (cloud or on-prem). Install dependencies. Configure TLS. Set up monitoring integration.

Week 2 Provider Connection

Register OAuth apps with Google / Microsoft. Configure IMAP credentials. Set up Pub/Sub or Graph push subscriptions.

Week 3–4 Calibration

Initial classification on a backlog of historical mail. Operator-review of category assignments. Rule additions where the classifier needs reinforcement.

Week 4–6 Style Training

Sent-mail mining for writing-style profile. Initial drafted replies for operator-review. Captured-edit feedback loop established.

Week 6 Production Cutover

Push integration enabled. Real-time triage active. Daily / weekly digest schedule established. 30-day post-launch hypercare begins.

Post-week-6 Ongoing

Monthly tuning calls. Quarterly category review. Security patch + version updates. For Embedded engagements, this continues as long as the retainer is active.

What's Included in Every Tier

The baseline.

Pre-Engagement HIPAA Review

Whether or not the customer is HIPAA-regulated. Demonstrates the privacy posture and surfaces gaps before deployment.

Backup + DR Setup

Two-bundle encrypted backup pattern, off-host storage guidance, restore-procedure rehearsal.

TLS Provisioning

Operator-supplied or auto-issued (ACME / Let's Encrypt). Certificate-renewal automation.

Monitoring Integration

Nagios, Datadog, Prometheus, or your team's preferred system. Health endpoint exposure + alerting configuration.

Documentation

Runbook, recovery procedures, escalation contacts. Tailored to your team's operational shape.

30-Day Post-Launch Hypercare

Bug response, configuration tweaks, and tuning during the most disruption-prone window after cutover.

Self-Service vs Service Offering

When is each right?

The product is real. Anyone with engineering chops can deploy it from the public repository at github.com/Unlimited-Data-Works-LLC/Email-Triage using the signed container image at ghcr.io/unlimited-data-works-llc/email-triage (verification recipe in the repo's docs/install.md). The service offering is for organizations where:

If your team has Linux/Podman fluency and an Ollama host already, self-hosting is straightforward. If you'd rather get to value without owning the implementation, that's what the service tiers are for.

Beyond Email

The Embedded tier is one of several Fractional CTO patterns I offer.

For broader technology leadership engagements that extend beyond email automation — sovereign AI strategy, compliance program design, infrastructure modernization, OT/IT convergence — explore the matching consulting vertical.

Medical Research Fractional CTO →   Regulated Industries Fractional CTO →